Module
CRM
The Customer Relationship Management (CRM) module in SmartERP Platform enables you to record potential customers and manage them through the leads module.
You can also obtain feedback from existing customers using the CRM module for complete after-sales support. The CRM module in SmartERP Platform will enable your customer service team to record the Queries, Requests, Complaints, and Grievance (QRCG) process.
Track your sales leads
The progress from a potential customer to an actual customer is tracked here with all activities related to the transition being recorded within the system which will enable analysis on conversion rates.
Emails and SMS Communication
You will be able to directly communicate with your clients via emails and SMS straight from the system.
Tracks After-Sales Support
Your customers will be able to log their complaints and issues with your support team and using an online chat box, you will be able to interact with your client to address their issues and increase customer satisfaction
